Delivery & Returns

 Returns & Exchanges

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Protection (Distance Selling) Regulations 2000). Refund Policy:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require you to send your item by recorded delivery to Lombordy - 8/11 Arneil Drive, Edinburgh, EH5 2GN. Please include a note of your name and address and confirmation of whether you require an exchange or refund. Returns must be sent by recorded delivery so that you can check we have received it. We will not acknowledge your return until it is processed which will be within 14 working days of us receiving it.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery

 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@lombordy.com

Sale items

Only regular priced items should be returned.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lombordy.com and send your item by recorded delivery to: Lombordy 8/11 Arneil Drive, Edinburgh, EH5 2GN.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should send your product by recorded delivery to: Lombordy 8/11 Arneil Drive, Edinburgh, EH5 2GN.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 Delivery:

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

Delivery methods & Charges

We will deliver worldwide. If the address for delivery of your order is a UK mainland address, then you will be able to select Standard Delivery, 1st class or special delivery from the following delivery methods. If the address for delivery of your order is not a UK mainland address, then you will be able to select Worldwide Shipping. Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT. Delivery method Charges:

Standard delivery:     £3.50 (2nd class Royal Mail 2-4 working days).

First Class:                  £5.75 (1st Class Royal Mail 1-2 working days) Orders after 3 pm will be processed on next working

Special Delivery:       £7.99 (Next working day excludes weekends and bank holidays) Orders after 1pm will be processed on next working day.

World Wide Shipping: £15.00

Delivery Periods

This table indicates the typical delivery periods for the different delivery methods. Delivery method Typical delivery period Standard delivery dispatched within 3-5 working days, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

Receipt and Signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Additional deliveries and collection

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

Delivery Problems

If you experience any problems with a delivery, please contact us by email support@lombordy.com. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

You provided the wrong address for delivery.

There is a mistake in the address for delivery that was provided.

The address for delivery is not reasonably accessible.

The address for delivery cannot safely be accessed.

Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.